User Reasons
Rider too far, rider asked to cancel, wrong location, change of plan, waiting too long, or other.
Cancellation rules, free windows, charges, and penalties are configurable by Admin.
Rider too far, rider asked to cancel, wrong location, change of plan, waiting too long, or other.
User not responding, wrong pickup, vehicle issue, emergency, unsafe situation, or other.
Admin may configure free cancellation duration, user charge, rider penalty, and maximum cancellation rate.